AKA Terms and Conditions
Payment

All pricing is in US Dollars.

We gladly accept Paypal, money orders, and personal checks. Credit card payments may be made through Paypal.Personal check and money orders are expected within 10 days of purchase, and are held for clearing prior to shipping.

Subscriptions

Boxes ship on the 20th of February, April, June, August, October, December, unless that falls on a weekend or holiday (in which case they ship out on the next business day). If you sign up by the 15th of the above months, your first box will ship that month. If you sign up after the 15th of the listed months, your first box will ship the next listed month.

If you purchase a 2, 3 box or 6 box subscription you pay the full purchase price at checkout. In exchange for paying the full price at checkout you save 5%, 7.5% or 15% over the bi-monthly subscription plan. You will receive one box every other month for the time period you select.

If you purchase a bimonthly plan, you will receive one box every other month on the dates listed above. You will be billed the membership fee on the same date once every two months.

Your first payment is charged when you sign up, and will be applied to your first month. After that, subscriptions automatically renew on the same date every other month (example: if you subscribe Jan. 7 you will pay your first payment at checkout, then you will be billed on the 7th of March, May, July, Sept. & Nov.)

Please note that subscriptions automatically renew unless you log into your account and cancel your subscription before the renewal date.
You can cancel your subscription at any time. There are no cancellation fees, though once a subscription payment has been made, it is non-refundable.

At any time, you can manage your subscription, which you can do here. You can skip a month, swap subscription types, update your shipping address, or even cancel. If you have any questions or need help making adjustments to your account, please email us at tara@thedyeingarts.com

Shipping

We use USPS for our shipping.

US customers can choose from:

  • First-Class Mail®  2-4 Business Days
  • Priority Mail® 1-3 Business Days
  • Priority Mail Express® Overnight delivery to most locations, including PO Boxes.

International customers can choose from:

  • First-Class Package International Service®
  • Priority Mail International®  6-10 Business Days
  • Priority Mail Express International®  3-5 Business Days
  • Global Express Guaranteed®  1-3 Business Days

If you would like insured shipping, please contact us for details and shipping quotes.

We cannot be responsible for customs and other charges that may be charged by countries other than the US to which we are shipping. Purchases will not be marked as “gift” on the customs forms to avoid fees- so please do not ask us to do this. Dishonesty on customs forms carries hefty fines and penalties.
We are not responsible for items not received if you provide an incorrect address.
We are not responsible for packages lost in the mail ~insurance is available for all packages~ please contact us if you would like to purchase insurance for your package.
Non-subscription products will ship within 5 days after your payment is completed. Custom and dyed to order products may take 2-3 weeks from start to shipping. Please contact us if your order is urgent.
Refunds and Exchanges

The Dyeing Arts will gladly accept refunds and exchanges on most items, due to the nature of custom orders we can only offer refunds or exchange if the product is defective or damaged. Please contact us at tara@thedyeingarts.com within 15 days of delivery if you have an issue with an Item. Items must be returned within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please keep in mind that colors may vary slightly on different computer monitors.

Privacy Policy

We at The Dyeing Arts have the utmost respect for our customers’ privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers.

This privacy policy discloses the privacy practices for The Dyeing Arts. This privacy policy applies solely to information collected by this web site. It will notify you of the following:What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing.

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.The Dyeing Arts will only collect and use your personal information in order to make The Dyeing Arts better, faster, and more convenient for you. We will never disclose your personal information without your explicit consent. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.We at The Dyeing Arts have the utmost respect for our customers’ privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers.
Any information that we gather from our customers will be compiled anonymously and used solely for our statistical purposes. The statistical information we gather from our customers will be used to help us enhance the shopping experience for our customers.
Any privacy concerns should be directed to admin@thedyeingarts.com; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.

Updates

As The Dyeing Arts evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice.If you feel that we are not abiding by this privacy policy, you should contact us immediately via email to tara@thedyeingarts.com

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.